This policy explains what personal data metachainglobal collects when you use our website and platform, why we collect it, who we share it with, and the control you have over it.
metachainglobal operates this website and the trading platform behind it. In this policy, "we", "us" and "our" mean metachainglobal, and "you" means anyone who visits the site, registers an account or communicates with our team.
We act as the controller of the personal data described below. If you have any question about this policy or about how your information is handled, you can reach us at [email protected].
We try to collect only what we need to run your account properly.
We do not ask for your wallet seed phrase or private keys, and you should never send them to anyone — including us.
Where data-protection law requires us to identify a legal basis, we rely on the following:
Cryptocurrency transactions are recorded on public ledgers. If you deposit or withdraw, the wallet address you use, the amount and the timing of the transfer become publicly visible and permanently recorded. We cannot delete, alter or hide on-chain records, and neither can you.
For that reason, please consider using a fresh address where privacy matters to you, and remember that anyone who knows an address is yours can see its full transaction history.
Passwords are stored hashed, traffic to the site is encrypted with HTTPS, and access to account and transaction records is limited to staff who need it to do their job. Withdrawal settings sit behind your authenticated session, and payout requests can be reviewed by our operations desk before funds leave an account.
No system is perfectly secure. You also have a part to play: use a unique password, keep your email account protected, never share your sign-in details, and tell us immediately if something looks wrong.
We keep account and transaction records for as long as your account is open, and afterwards for the period required by accounting, tax and anti-fraud rules. Support conversations are kept while they are useful for resolving and auditing queries. Technical logs are kept for a shorter period and then discarded. When data is no longer needed, we delete it or anonymise it.
Depending on where you live, you may have the right to:
Email [email protected] to exercise any of these. We may need to verify your identity first. If we cannot action a request — for example because we must retain a transaction record by law — we will explain why. You also have the right to complain to your local data-protection authority.
The platform is intended for adults. You must be at least 18 years old to open an account, and we do not knowingly collect data from anyone under that age. If you believe a minor has registered, contact us and we will close the account and delete the data.
We operate globally, so your data may be processed in a country other than the one you live in. Where data leaves a region with strict protection rules, we put contractual safeguards in place so it continues to be protected to an equivalent standard.
We may update this policy as the platform or the law changes. The "last updated" date at the top always shows the current version. If a change materially affects how we handle your data, we will tell you by email or with a notice in your dashboard before it takes effect.
Questions about privacy, or a request about your data? Our team answers around the clock.
See also our Terms of Service and FAQ.
Our desk is live 24/7 — ask about anything on this page and a person will reply.